Omnichannel

Manage conversations across multiple channels

Help your customers on their preferred channels, all from one unified platform.

Instant Messaging

Integrate your customer service with popular messaging channels.

Email

Enable simple email communication, fuelled by context.

Telephony

Here are good old phone conversations with a helping of context.

Live Chat

Offer real-time chat support with our Business Messaging platform.

Web Forms

Gather vital information to deliver enhanced service experiences.

Self-Service

Offer quick help for the DIY customer

Enable customers to find quick answers by themselves, wherever they are.

Guided Conversations

An easily configurable low code platform to build self-service experiences for customers and service teams.

Embeddable self-service

With the ASAP plugin, embed customer self-service capabilities into your websites and mobile apps.

Multi-brand help center

Create a distinct self-service portal for each brand's customers.

Community

Build and grow a community of customers, prospects, and visitors.

Knowledge base

Create a repository of solutions for commonly asked questions.

Agent Productivity

Empower every agent to delight every customer

Here's everything your agents need to collaborate, communicate, and secure those customer relationships.

Work Modes

An award-winning system that automatically organizes open tickets to make agents more productive.

Teams

Make it easier for your employees to collaborate and work on customer tickets.

Accessibility Controls

Empower users of all abilities to work on tickets smoothly.

Ticketing efficiency

Use these small, handy tools to close more tickets faster.

Automation

Automate all your repetitive activities

Manage processes and automate repetitive activities to save time and effort.

Essentials

Manage all the little cogs and gears that make up the machine of your help desk.

Ticket Assignment

Ensure that every ticket is automatically assigned to an appropriate agent.

Notification rules

Inform customers and agents automatically about progress made on their tickets.

Layouts

Collect and store details related to service processes.

Extensibility

Integrate customer service with the rest of your company

Get more out of Zoho Desk by connecting it with all the other software your team uses.

Extend

Customize and extend your help desk to suit the needs of your business.

Layouts

Collect and store details related to service processes.

Insights and Impact

Know what's working and what isn't

Get actionable insights into your team's performance through reports and dashboards.

Reports and Dashboards

Create reports and visualizations to monitor your team's performance.

Time Tracking

Keep track of time spent on every ticket and task.

Headquarters

A live dashboard that shows the big picture trends as well as finer details for managers.

Customization

Set up Desk to fit your team perfectly

Customize not just how your help desk looks and feels, but also how it behaves.

Multi-brand help center

Create a distinct self-service portal for each brand's customers.

Status

Define every step a ticket takes, from creation to closure.

Multi-department

Organize your help desk to reflect your company's structure.

Security

Offer help securely

Protect your customers' data while giving your team the information they need.

Roles

Establish your organization's hierarchy for better data flow.

Profiles

Define what level of access different roles in your organization get.

Data sharing

Control who can access data within each module.

Field level security

Control who can view and modify the data in your help desk.

Audit Log

Keep track of all activities with Audit log.