The Professional Services industry is facing numerous challenges in the current economic scenario. Clients are more demanding, more price sensitive and have far more complex service requirements than in the past. At the same time, they expect services to be delivered both faster and with higher quality. This necessitates organizations to have a view of their global talent pool, and scope and staff their new projects and initiatives better.
Another challenge confronting Services organizations is that businesses exist in silos, with employees, projects, and financials being managed by disparate systems. It limits the organization’s ability to get a unified view across operational and financial performance, and to remain competitive in an increasingly global landscape.
Services organizations need to continuously innovate and address these challenges by improving the way they manage clients, deliver services, provide operational excellence and access/manage talent. Attracting the right human assets are at the heart of any Services organization and retaining the revenue-generating employees is perhaps the biggest priority. Further, to achieve operational excellence, it’s important to have a streamlined HR system that integrates with the operational and financial systems.
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