Our help desk ticketing system enables you to automate processes that are best managed through system driven resources, so your service team can focus on engaging customers and helping them get the most out of your product.
Tired of dealing with an overcrowded support e-mail box? Forward your support e-mail address into FieldService and let our web-based help desk take charge. Or use our Web Conversation feature which lets you talk to your customers through the main FieldService interface and never deal with an e-mail inbox again.
FieldService lets you setup very simple rules to remind an agent to follow up, or even remind a customer when a ticket is pending their reply. Or maybe you want to make sure a ticket gets routed to the right person or group. Tickets can easily be routed, escalated, closed, or any of a number of other things with completely customizable and flexible rules.
Easily move and hide fields on your custom ticket page with our easy drag and drop functionality. You decide what fields are visible, and where they reside on the ticket forms. Because not every customer support team is the same - so why should your ticket page be?
We know every business is unique, so we've designed FieldService to adapt to any customer service environment. You can define properties (like custom ticket types and action types) to meet your customer support needs. We pre-configure a few types to help you get started, but you can change these to exactly what you need. You can also edit, delete, and re-order how your ticket types appear.
You can also create custom fields that are unique to your organization - create unlimited custom fields for tickets, users, and even customers. You can also organize your custom fields into categories with simple drag and drop functionality.
Our collision prevention features means users can easily see when someone else is looking at the same ticket. Clicking on the users name lets you chat with them right away, and no matter who makes a change, tickets automatically update in real time for all users to see.
Our help desk software means your customers are supported even when agents are away from their desks with FieldService’s easy-to-use help desk mobile apps for Android and Apple iOS, and a mobile platform that supports all major smartphones and tablets.
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