Your customers are happier when they can find answers without having to wait for them. The Help Portal makes your team more productive by answering questions before customers contact support.
Distinguish the identity of your customers by providing each customer its own Help Portal. Change how your Help Portal looks, and give your customers different service channels, SLAs, notifications.
Measure customer happinessYou can't improve what you don't measure, especially when it comes to customer happiness.Survey customers to find out how happy they were with your service. Chart your performance with quantitative ratings and review detailed feedback to determine how you can improve.
FieldService comes with a set of built-in reports to help you track important data. Use these reports to track your team's performance and improve your customer service.
No amount of data is truly enough, and that's why we've introduced Advanced Analytics, powered by Zoho Reports. This integration unlocks all the pre-defined reports in Zoho Reports. You can also create custom reports for in-depth metrics. With the drag-and-drop report builder, get to your FieldService numbers faster than you can say "data!"
Schedule Service to email you reports automatically, so you don't have to waste time looking for information. Start each day knowing how well your team is doing.
Reporting & Analytics
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