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With a cup of coffee in hand, support teams start every day with the customer on their mind. From technical support to sending fun swag, support teams are constantly striving to deliver a delightful customer experience. They are the face and voice of the organization. That’s why fluid support team management is essential to running a successful and synced company as a whole.
Like a sturdy building, support teams require a cornerstone and several building blocks to stand the test of company and customer growth. The cornerstone starts with a great customer experience. From here the building blocks support teams need are project prioritization, super-effective communication, and excellent team organization to build solid process. Clear and transparent communication is the glue that keeps every piece of the process together.
You’ll also want a few tools, and FieldProjects can be a support team’s digital swiss army knife—it’s one tool with many uses. FieldProjects can be used for everything from feature requests to team planning. By keeping tabs on all points of the customer experience with FieldProjects, support teams can actively champion on behalf of the customer, so every team in the company delivers a product or service that is in line with what the user wants.
Keep customers happy by resolving bugs/issues as soon as they are discovered.
Make it easy to share the features customers crave with the rest of your team.
Create a stronger sense of transparency within both the team and the company as a whole.
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