Context-aware decisions for managers.

Improve what you measure. Measure what you improve.

MONITOR AND ACT

ANALYZE AND IMPROVE

AUTOMATE

See the complete picture in a single window. Track all your key metrics for quick and agile decision making.

How FieldService is usefull for Managers?

Measure. Improve. Repeat.

Use detailed reports to understand your team's performance. Built-in dashboards help you track and improve your service using the most common metrics. Get additional statistics by creating your own reports as well.

Dashboard

The ticket overview is the gateway to all the stats available to you. In a single screen, you get the overall view because all the metrics you want to see first are displayed here.

Check on Employee activity.

Get live updates on your employees' availability. See who's offline, check on their most urgent tickets, and assign those tickets to other employees who are online.

Time based Reports.

FieldService gives you time-based reports, which include data like First Response Time, Average Response Time and Average Resolution Time. These can be filtered based on date, channel, and employee.

Employee Scorecard

The employee Scorecard tracks all employee performance parameters, such as average response time, customer happiness, ticket traffic, and expertise. All of this is displayed in a single screen, along with employee information and current availability.

Your data, your way.

With Advanced Analytics, get access to all the pre-defined dashboards in Reports. This integration also lets you set up your own dashboards and share them with your team.

Enable better self-help.

The Solutions Dashboard gives you the number of customers who have accessed your solution articles. This data can help you and your team improve your articles.